Frequently Asked Questions.

  • I wish, but as stated in the product descriptions, these are unofficial merch of my favourite artists-albums by yours truly.

    My goal is to do these as creative passion projects and eventually… who knows maybe I’ll get to do some legit stuff for artists and people and brands…and Nike 🥹

  • As of April 9, 2023:

    I am shipping to Canada, United States, Australia, United Kingdom, Mexico, Spain, Netherlands, New Zealand, Sweden, France, Ireland, Germany, and Norway!

    I am actively working on shipping to more countries asap!

    Please note: I have no control over duty charges. If you are outside of Canada & USA, you may have to pay duties upon product’s arrival to country.

  • Depends on where you live,

    for my fellow Canadians, usually under 5-7 business days (3-5 within Ontario usually). All the “fast shipping” reviews you see are from Canadian supporters.

    For my Americans (USA), usually 7-10 business days.

    For international orders, usually 2-3 weeks.

    Please allow 1-3 business days for order processing. Since I am a small seller, it is easiest for me to group multiple orders to ship together.

  • Preorders ARE NOT the same as “shipping”. Please read the description of any preorder shirt/hoodie; it will tell you when preorders are anticipated to be completed. Then they will be shipped out.

    Always be open to slight delays in the process. I tend to sometimes update the descriptions with “UPDATE: “‘s, so look out for that (I can’t do emails / social media posts for every update.)

  • Please note that orders, especially obviously preorders, can be canceled before shipment.

    Due to the nature of my business, returns and exchanges are not possible at this early stage. Before placing an order, please thoroughly review product pictures, descriptions, and my social media posts, especially on TikTok (@itsfivethree), showcasing other customers in their FT tees.

    My goal is not only to ensure the happiness of my customers but also to have supporters ecstatic with my work.

  • All shirts are true to size and here’s the size chart

  • The stabilizer behind embroidery is used to provide support for the stitches and prevent the fabric from puckering or distorting during the embroidery process. It is generally not recommended to remove the stabilizer once the embroidery is complete, as this can cause the design to lose its shape and become distorted.

    It’s lightweight fabric and will not irritate the skin on wear. Furthermore, it gets even softer with more washes

    However, if you still wish to remove the stabilizer, there are a few steps you can take:

    1. Cut away as much of the stabilizer as possible without cutting the embroidery stitches. (Again, do not take out the stabilizer)

    2. Soak the embroidered item in warm water for several minutes to loosen the stabilizer.

    3. Gently rub the stabilizer with your fingers to help loosen it from the fabric.

    4. Rinse the item thoroughly to remove any remaining stabilizer.

    5. Lay the item flat to dry, making sure to reshape the embroidery if necessary.

    Keep in mind that removing the stabilizer may cause the embroidery to become less stable and more prone to distortion over time. If you want to maintain the integrity of the embroidery design, it is generally best to leave the stabilizer in place.

  • Yes, everything is in US Dollars, as of November 17,2023 – prior everything was in Canadian $